Common Network Problems

Wi-Fi giving you the struggleface? Here are solutions to the most common problems.

Can’t connect to TUwifi / TUwpa #

There are two common reasons you may be unable to connect to TUwifi.

Wrong Username #

Make sure you’re using your TUNetID and password to sign in to TUwifi, not your email address. Your TUNetID is most likely in the format of “abc123” or “abc1234”. If you’ve been around TU long enough it’ll be in the format of “firstname-lastname”.

Outdated OS #

Another common reason we’ve seen for connection trouble is the operating system not supporting TLS 1.2 for the wireless authentication. Make sure you’re running the most recent OS possible on your system and have installed all the updates. In particular we’ve seen issues with OS X 10.12 and below.

Updating your Mac #

For information about upgrading to the latest macOS, visit

For help installing software updates for your mac, visit

Updating your PC #

For help installing updates for your PC, visit

Unable to connect laptop or phone to TUdevices #

The TUdevices network is specifically intended for connecting devices such as game consoles, printers, streaming devices, and other “smart” things. Laptops, phones, and tablets must be connected to TUwifi.

Device connected to TUdevices / TUwireless, but not working #

The MAC address of your device must be registered before connecting to TUdevices or TUwireless. For TUdevices you’ll need to register at For TUwireless you’ll need to register at

Connected to the wired network, but no internet #

The wired network in residential areas requires MAC address registration. If you are connecting to the wired ports on an Aruba access point in your dorm or apartment, you’ll need to register at If you’re connecting to a wired port in an area without the new Aruba access points, you’ll need to register at