Common Network Problems

Wi-Fi giving you the struggleface? Here are solutions to the most common problems.

Unable to connect to device on TUdevices

Many devices depend on AirGroup to function properly. This includes printers, streaming systems, and other smart devices. Please check the Enable AirGroup checkbox to enable device discovery features.

Can’t connect to TUwifi

There are three common reasons you may be unable to connect to TUwifi.

TUwifi Not Visible

If your laptop is unable to see TUwifi at all, this is a driver issue. Some outdated drivers are unable to see Wi-Fi 6 networks. Check with the manufacturer of your device to obtain and install the latest device drivers. The most common drivers we’ve heard of having problems are from Intel, but other manufacturers may have the same problem. For more information visit

Wrong Username

Make sure you’re using your TUNetID and password to sign in to TUwifi, not your email address. Your TUNetID is most likely in the format of “abc123” or “abc1234”. If you’ve been around TU long enough it’ll be in the format of “firstname-lastname”.

Outdated OS

Another common reason we’ve seen for connection trouble is the operating system not supporting TLS 1.2 for the wireless authentication. Make sure you’re running the most recent OS possible on your system and have installed all the updates. In particular we’ve seen issues with OS X 10.12 and below.

Updating your Mac

For information about upgrading to the latest macOS, visit

For help installing software updates for your mac, visit

Updating your PC

For help installing updates for your PC, visit

Unable to connect laptop or phone to TUdevices

The TUdevices network is specifically intended for connecting devices such as game consoles, printers, streaming devices, and other “smart” things. Laptops, phones, and tablets must be connected to TUwifi.

Device connected to TUdevices, but not working

The MAC address of your device must be registered before connecting to TUdevices or TUwireless. For TUdevices you’ll need to register at

Connected to the wired network, but no internet

The wired network in residential areas requires MAC address registration. If you are connecting to the wired ports on an Aruba access point in your dorm or apartment, you’ll need to register at If you’re connecting directly to the wall in your apartment, you’ll need to register at