Before you begin – check the SETTINGS on your mobile device, Microsoft Authenticator will need to access to the camera
On iOS, go to Settings-Authenticator-turn on camera
Next, using an Internet Browser (Firefox works best), go to https://mysignins.microsoft.com
Click on Add Method (you may see Microsoft Authenticator listed already but this is for your old device)
Make sure it says Authenticator App, then click ADD
You will see a prompt to download the App, but you may already have it so click Next
Continue to follow the prompts on the screen and a QR code will be provided
If the MS Authenticator app only provides a place to enter code and URL, please see note above to allow camera access
Scan the code and your account will add, continue to follow the prompts
You may delete the old device now from https://mysignins.microsoft.com/Security Info
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