Multi-factor authentication (MFA) is an authentication method requiring two or more pieces of information to access an application/website. Login requires a combination of your username, your password, and a mobile device or phone.
TU utilizes the Office 365 Microsoft Authenticator to manage the login process. The authenticator app provides several contact methods to choose from:
Please note that it will be very important to lock your computer when you leave your desk since the authentication is based on your Windows credentials.
Users can choose to authenticate with a mobile app for iOS or Android devices, or via alternative methods such as text or phone call.
Mobile Authenticator App
If you want to use the authenticator app, download the Microsoft Authenticator from your app store. When accessing university systems using your Microsoft O365 login (TUNetID@utulsa.edu), follow the prompts to set up a work or school account. If using the app, a QR code will appear on your computer screen during set-up which you will take a picture of on your cell phone for configuration.
Please note — The initial set-up does not work well with Internet Explorer so use another Web Browser such as Chrome or Firefox.
Services that currently use MFA include: Change Password, Colleague, Self-Service, and WebAdvisor. When you attempt to access a service that uses MFA and you have not set up MFA, you will see this.
You will see a screen that prompts you to download the Microsoft Authenticator App OR select “I want to set up a different method.”
Download the app through the Google Play or Apple App store.
You will receive a pop-up message asking if you would like to receive notifications for the Authenticator app. *It is your preference but if you do not receive notifications then you will have to go to the app when receiving a push to authenticate (when you login into a system using MFA) so we suggest to allow notifications for this particular app.
You will receive another message, notifying you about the app’s collection of non-personally
identifiable usage data.
This is the first screen you will see
The second screen will prompt you to add your first account
The next screen requires you to go back to your browser and click next
Scan the QR code using your phone camera/ Authenticator app
If asked to add another account then click the + and select work or personal account, then scan
QR code provided
Select to add a work or school account
USE your phone camera/Authenticator app to scan the image OR CLICK on “Can’t scan image”
IF you clicked “Can’t scan image” then you will see this screen next. It has a CODE and URL for
you to enter and create a new account.
ENTER both code and URL on phone.
You should see this screen next:
CLICK done and you should see a green pop up showing you were successful, click NEXT and
then Self-Service/WebAdvisor/Colleague screen should display.
*IF clicking “Done” does not close out the window or take you to another screen, on the first
click a green pop up says you were successful, additional clicks on “Done” a red pop up says
there was an error. Simply close out the browser if you have received the green pop up at least
To setup a different method other than that Authenticator app, click I want to set up a different method at the bottom of the prompt.
Select phone from the drop down menu
Enter the phone number you wish to use to verify your account each time you login and select a contact option – to Text you a code or to Receive a phone call.
If you select to receive a code via text, then a code will be sent to verify your phone #
Enter the code and click Next
You will receive a message that your phone was registered successfully
Click Next and you will see a screen that says success and displays the phone number you provided
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