Multi-factor authentication (MFA) is an authentication method requiring two or more pieces of information to access an application/website. Login requires a combination of your username, your password, and a mobile device or phone.
Once the IT Department adds your area to the system, you’ll get a message when attempting to login into WebAdvisor or Self-Service to set up the multi-factor authentication. In the future Colleague will also require MFA.
We’re using Office 365 Microsoft Authenticator that provides several contact methods to choose from:
Please note that it will be very important to lock your computer when you leave your desk since the authentication is based on your Windows credentials.
If you want to use the authenticator app, download the Microsoft Authenticator from your app store. Once the IT Department adds your area to the system, you’ll get a message when logging into WebAdvisor or Self-Service to set up the multi-factor authentication. Follow the prompts to set up a work or school account. If using the app, a QR code will appear on your computer screen during set-up which you will take a picture of on your cell phone for configuration.
Please note — The initial set-up does not work well with Internet Explorer so use another Web Browser such as Chrome or Firefox.
Microsoft provides detailed setup and configuration information. Please follow their setup guide to setup any device with the Authenticator app.
Please email firstname.lastname@example.org if you need assistance.
Services that currently use MFA include: Colleague, Self-Service, and WebAdvisor. When you
attempt to access a service that uses MFA and you have not set up MFA, you will see this.
ENTER password, then CLICK Next.
You will see a screen that prompts you to download the Microsoft Authenticator App.
Download the app through the Google Play or Apple App store.
You will receive a pop-up message asking if you would like to receive notifications for the
Authenticator app. *It is your preference but if you do not receive notifications then you will
have to go to the app when receiving a push to authenticate (when you login into a system
using MFA) so we suggest to allow notifications for this particular app.
You will receive another message, notifying you about the app’s collection of non-personally
identifiable usage data.
This is the first screen you will see
The second screen will prompt you to add your first account
The next screen requires you to go back to your browser and click next
Scan the QR code using your phone camera/ Authenticator app
If asked to add another account then click the + and select work or personal account, then scan
QR code provided
Select to add a work or school account
USE your phone camera/Authenticator app to scan the image OR CLICK on “Can’t scan image”
IF you clicked “Can’t scan image” then you will see this screen next. It has a CODE and URL for
you to enter and create a new account.
ENTER both code and URL on phone.
You should see this screen next:
CLICK done and you should see a green pop up showing you were successful, click NEXT and
then Self-Service/WebAdvisor/Colleague screen should display.
*IF clicking “Done” does not close out the window or take you to another screen, on the first
click a green pop up says you were successful, additional clicks on “Done” a red pop up says
there was an error. Simply close out the browser if you have received the green pop up at least
Go to https://help.utulsa.edu/topics/second-method-mfa/ to see how to add a second contact method.